Orders may be cancelled within 30 minutes of initial order time. You can cancel an order on your Order Details page, which can be accessed through My Account or your Order Confirmation email. After 30 minutes, we will send your order to our warehouse and it will not be possible to cancel your order before it is shipped.
We reserve the right to cancel orders that are suspected of fraud or abuse our Terms & Conditions. If your order is on hold due to invalid billing or shipping info, we will attempt to contact you. If we do not receive a response in 3 business days, your order will be canceled.
RETURNING AN ITEM
If for any reason you are not totally satisfied with your order within 45 days of the order date, you can return your order for a refund. To do so, please access the Order Details page via My Account or your Order Confirmation email, and submit a return request. You may use the model withdrawal form, but it is not obligatory.
Once you have completed the return request, you will be issued a packing slip indicating the address to which you should mail your returned item. Please print the packing slip and include it in the box with your returned items. Please make sure your order and SKU numbers are visible on the packing slip. You are responsible for return postage and we recommend you send the item back via a traceable shipping method as we are not responsible for returned items that are lost or damaged in transit. Please allow up to 14 business days to process your return after it has been received by the warehouse. You will receive an email confirmation when we have successfully processed your return and issued a refund. We will refund the full purchase price of the item and will also refund shipping if the return is due to our error, damaged or defective merchandise.
Items returned for refund must be in new condition – unworn (except to try on), unwashed, and unused. Collectibles, plush toys, and similar items are non-returnable if they have been opened or removed from their original package. Any items that are received in less than new condition cannot be returned to stock and will not be processed as a return. Customers who have returned an item found to be unsellable will be contacted by Riot Support.
Items can be returned within 45 days for either a refund or store credit. You may place a new order online anytime for your desired item or size.
If you've purchased a bundle with physical and digital items, the physical item can be returned following our standard return policies. However, digital codes are not returnable or refundable. Bundle orders returned for a refund will be refunded up to the value of the physical item only.
Damaged or Defective Items:
If you received an item that was defective or damaged upon arrival, please Contact Us with your order number and photos of the defect or damage. If your item was damaged as a result of poor packing, please also send images of how the item was packed. We will accept damage or defect claims up to 45 days from the order date. If you choose to return a damaged or defective item for a refund, we will send a prepaid shipping label for your return and you will be refunded once the item is received back at our warehouse.
Incorrect Shipment Contents:
If you received the wrong item, size, or order, please Contact Us with your order number and photos of the item or size tag. Once the photo is received, we will send the correct item(s) at no additional cost to you.
Return to Sender:
If your order is returned to sender due to an incorrect or invalid address, missed delivery, or refused delivery, you will be refunded for the item less the shipping charge and any additional return shipping fees incurred by us. If you Contact Us regarding an order that is being returned to sender, we will do our best to re-ship the order. Orders that are being returned to sender will not be refunded or re-sent until the package is received by our warehouse.
If your question wasn't answered, please visit the Riot Games Support Site for more information.